Students - An industry leading crop nutrient company located in the Chicagoland area is seeking a Customer Service Representative. They would like to hire either a December or May graduate. Please see the description below and apply as directed if interested.
Customer Service Rep
Reporting to: Manager, Customer Service
Manage order activity and customer preferences for assigned customer accounts
Act as a information resource for assigned sales representatives on customer accounts
Maintain freight logical shipping points in the order system and at time of order entry
Respond and satisfy customer requests for order status, product availability, specifications and product safety
Coordinate and verify timely delivery of orders with plant/corp traffic and customers through use of delayed shipment reports and customer preferences
Receive, evaluate and record customer complaints in a courteous manner in accordance with complaint resolution guidelines
Direct complaints and monitor progress toward resolution for his/her accounts
Recommend changes in policies and procedures to permanently correct the causes of customer complaints
Ideal candidate should have a 4 year college degree preferably in Ag Business, Ag Economics.
Some experience / background in an Ag retail/Agricultural/Industrial Commodity Chemical environment is extremely beneficial.
Interested candidates, please direct questions, or send your resume and cover letter to:
Morris Bixby Group