Rain and Hail
Claims Field Representative
Department: Field, all Lines
Reports to: Division Manager or Claims Manager
Purpose: Field position for the general management of claims and
administrative support of all products and procedures in order to
recruit, train and support loss adjusters, service the company products
and manage the servicing of existing business.
Essential Job Duties and Responsibilities:
Supervise loss adjustment services by:
Support of the products and services offered by the company.
Develop a relationship with all the loss adjusters. Assists in training new and
existing loss adjusters about techniques, products, services, rules/regulations.
Master and utilize Rain and Hail systems and tools available to maximize
efficiency such as Field Information System (FIS) and Adjuster Services
including all e-processing tools.
Assist Claims Supervisor in management of all claims activities.
Assist Claims Supervisor to communicate company policy and procedures to
adjusters and support staff.
Communicate claims issues to division management.
Perform administrative duties including:
Supervise the investigation and resolution of complaints from insured’s in the
Aid in collection of and documentation of outstanding premium balances.
Monitor Quality Control audits as requested by division management to ensure that
the field requirements of the RHILLC plan of Implementation are fulfilled.
Identify and contract qualified independent adjusters to assure that
policyholders receive prompt, competent loss adjustments.
General management of loss adjustment procedures applicable to crops in
Attend industry sponsored seminars, field days, etc. at the direction of division
Assist in the general supervision and management of the timely completion of claims.
Other duties as necessary.
Knowledge, Skills, and Abilities
Ability to recruit and train loss adjusters.
Knowledge of or willingness to learn the agricultural industry, including an
understanding of the kinds of crops produced in the division and agricultural issues.
Knowledge of or willingness to learn Rain and Hail’s products, services and
Knowledge of or willingness to learn the underwriting and claim adjustment rules and
regulations associated with the Multiple Peril Crop Insurance program, crop- hail
program, Agri Business program and the other insurance products offered by the
Ability to organize and prioritize multiple tasks.
Ability to work in a team oriented environment.
Ability to effectively communicate and maintain business relationships with
Company personnel, outside resources and customers.
Ability to use the Company’s terminology, procedures and systems.
Ability to use department equipment.
Ability to perform basic and complex mathematical calculations.
Ability to drive a vehicle and maintain a valid drivers license.
Ability to remain calm and professional during peak periods of activity.
Ability to work from oral and written communication.
Ability to maintain confidentiality.
Ability to work independently.
Ability to travel away from home for extended periods of time and on short notice.
Willingness to relocate to another division if requested.
Ability to assist in other work-related areas as required.
Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
Baccalaureate degree in Agricultural Business or related field required with 1-3 years of
Note: This is not necessarily an exhaustive list of the job duties and requirements associated
with this job, but is intended to represent an accurate reflection of the current job.
Please complete an electronic ACE application at www.aceusa.com/careers. This is for
compliance purposes. You will need to create a username and password and apply for the
The job ID number for this opening is #301174.